Jade Aura Official Policies

Returns & Refunds

At Jade Aura, every piece undergoes strict quality inspection before dispatch. We hope you love your jewellery.

Returns

We accept eligible returns within 7 calendar days after delivery.

Items must meet all the following criteria to qualify for return:

• Unworn and unused
• Retain original intact condition
• Complete with all original packaging
• Accompanied by valid proof of purchase

Return requests submitted after the 7-day window will not be accepted.

Non-Returnable Items

The following products are final sale and cannot be returned or exchanged:

• Custom & bespoke jewellery
• Personalised engraved accessories
• Earrings (due to hygiene regulations)
• Gift cards
• All Final Sale clearance goods

Refund Process

1. Once your returned parcel is received and inspected, approved refunds will be processed to your original payment method within 5–10 business days.
2. Initial shipping fees paid at checkout are non-refundable.
3. Customers cover return delivery charges unless the item is faulty or incorrectly sent.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please email concierge@jadeaura.co within 48 hours of delivery. Please include your order number and clear photos of the product in your message.

For general order and product questions, contact sales@jadeaura.co.

This returns policy does not override your statutory consumer rights under Australian Consumer Law.