Contact information

Contact Us

Our customer team is ready to assist with all product, order and custom jewellery enquiries.

Customer Concierge

For return requests, after-sales support, jewellery care advice and bespoke custom jewellery inquiries Email: concierge@jadeaura.co

Sales Enquiries

For product specifications, order assistance and general shopping questions Email: sales@jadeaura.co

Response Time

We aim to reply to all customer emails within 1–2 business days.